Knowledge Base

Categories (12)

Getting Started with the OIT Service Portal

OIT Service Portal provides a single website for UHCL students, faculty, and staff to request OIT services, find instructions or self-help resources, request tech help and view the status of their tickets.
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Communication and Collaboration

Articles related to email, calendar and instant messaging.
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Computer, Device, and Printing Support

Articles related to Computer, Device and Printing Support.
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Security

Articles related to information security.
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Software and Applications

Articles related to specific software and applications.
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Voip Phone Services

Articles related to video/web conferencing, telephones and voicemail.
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Wifi and Network

Articles related to connections to the network (wireless and wired).
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Teaching and Learning

Articles related to Canvas, Echo360
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Classroom & Instructional Support

Articles related to classrooms, conference room, Kiiosk, Open Labs, Remote Access Lab, Remote Software Access (Apporto) and Teaching Labs
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Audio Visual

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Remote Access Resources

Articles for Remote Resources such as Remote Access Lab, Apporto, VPN, Remote Desktop
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PMO Knowledgebase

Centralized repository that stores and organizes all Project Application related documents, best practices related to project management within a Project Management Office (PMO).
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Articles (5)

Can I Remove Respondus Monitor from a LockDown Browser Quiz or Exam?

Can’t Find Your Lecture Recordings in Canvas? Start Here

Canvas: Manage Notifications & Set the Right Email

E-Services Login Error – PeopleSoft Account Lock

How to Create an Interactive Poll in EchoVideo

EchoVideo (formerly Echo360) allows instructors to add interactive polls directly to videos to engage students and assess understanding. This article explains how to create polls within an EchoVideo video and embed the interactive video into a Canvas assignment so students can respond to questions as they watch.