E-Services Login Error – PeopleSoft Account Lock

Issue

A student is able to successfully sign in to go.uhcl.edu, but receives a User ID and/or password error on the UH login page after selecting the E-Services tile.

Cause

If the student can successfully access go.uhcl.edu, their UHCL credentials are working. This error may indicate that the student's account has become locked on the PeopleSoft side.

Resolution

Have the student complete the following steps:

  1. Go directly to either the UHCL E-Services login page or the UH System common PeopleSoft login page .
  2. Select Request New Password on the login page.
  3. Follow the instructions provided to request a new password.
  4. The student will receive a password email. Follow the instructions in the email to reset the password.
  5. After completing the password reset, attempt to access E-Services again.

Support Center Notes

This procedure should be used when:

  • The student can successfully log in to go.uhcl.edu.
  • The error occurs specifically after selecting E-Services and reaching the UH/PeopleSoft login page.
  • The student receives an error indicating that their User ID and/or password is invalid.

Note: If the student cannot log in to go.uhcl.edu, troubleshoot the UHCL account or password issue separately, as this may not be a PeopleSoft account lock.

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