How to Submit a Support Ticket via TeamDynamix Support Portal

This article explains how administrators can submit a support request through the TeamDynamix Support Portal.

This article explains how administrators can submit a support request through the TeamDynamix Support Portal.

Index

1. Prerequisites

2. Steps to Submit a Ticket

   • Step 1: Access the Support Portal

   • Step 2: Sign In

   • Step 3: Create a New Support Request

   • Step 4: Complete the Ticket Form

   • Step 5: Submit the Ticket

3. After Submission

4. Best Practices

5. Troubleshooting

 

Prerequisites

• Admin or authorized access to the TeamDynamix support portal

• Valid login credentials

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Steps to Submit a Ticket

Step 1: Access the Support Portal

• Navigate to: https://solutions.teamdynamix.com

Support Portal Homepage

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Step 2: Sign In

• Click Sign In (If you do not have a credential, please create a new account - Create an Account.)

• Enter your TeamDynamix admin credentials

Sign In Page

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Step 3: Create a New Support Request

• From the homepage, select:

  • “Contact Support”

• Then select “Submit TDX Issue” or “Ask TDX Question”

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Step 4: Complete the Ticket Form

Provide the following information:

• Title

• Request Type (if available)

• Description

• Attachments

• Urgency

Ticket Form Overview
 

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Step 5: Submit the Ticket

• Click Submit

• A confirmation message and ticket ID will be generated

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After Submission

• You will receive a confirmation email

• Track updates through the support portal

View your Requests

Ticket Requests
 

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Best Practices

• Be clear and concise in your description

• Include exact error messages

• Provide step-by-step reproduction details

• Attach screenshots whenever possible

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Troubleshooting

If you cannot access the support portal:

• Verify your login permissions

• Try a different browser or network

• Create a new account

• Contact Support Center at supportcenter@uhcl.edu