Body
Summary
This Instructional Continuity page is maintained by OIT's Instructional Design and Technology team for any future campus closures or significant operational adjustments (e.g., due to hurricanes).
Since the ways in which we effectively deliver instruction, promote student interactivity, and assess learning may differ in the online environment, our team of instructional designers (IDs) and instructional learning technologists (LTAs) offers several types of support for faculty and students to ensure a smooth transition from face-to-face classes to web-based instruction and learning.
Content
OIT Support Center (Faculty, Staff, and Students)
All UHCL faculty, students, and staff are encouraged to contact OIT's Support center to report any instructional technology issues or to request technology assistance. If the Support Center's Tier I staff are unable to answer your question or resolve your issue, they will gather all pertinent information and create a help ticket that will be routed to the Instructional Design and Technology (IDT) team (or other OIT business unit, as appropriate). A staff member from that area will then be in touch with as soon as resources permit. You may contact the Support Center remotely via either telephone (281-283-2828) or email (SupportCenter@uhcl.edu).
Virtual Office Hours (Faculty/Staff)
Faculty and staff are invited to join the ID/LTA team for drop-in web conference sessions in Zoom, specifically to address faculty questions about using Canvas, Echo360, and other technologies to support online teaching and learning. Each session will be hosted by one or more members of the ID team. No reservations or appointments are required for these sessions. The schedule is as follows:
- Monday: 10 - 11 a.m.
- Tuesday: 1 - 2 p.m.
- Wednesday: 6 - 7 p.m.
- Thursday: 10 - 11 a.m.
One-on-One Appointments (Faculty/Staff)
Faculty are always welcome to request a personal web conference/virtual appointment with their designated instructional designer. Please contact the Support Center via email at supportcenter@uhcl.edu or by telephone at 281.283.2828 to do so. A member of the Support Center staff will enter your request into our help ticketing system and your instructional designer will be in touch with you shortly to schedule your appointment.
Preparation Guidelines and Recommendations
Canvas-Specific Resources
NOTE: UHCL Faculty/Staff can access vendor-provided 24/7/365 Canvas technical support via the Help icon/menu within Canvas.
Video Lecture/Web Conferencing Resources
- EchoVideo Account Activation (Faculty/Staff) – The quickest way to activate a faculty/staff EchoVideo account is to log into a Canvas shell to which they have Instructor role access and click the Echo360 link on the course menu. If you want students to use Echo360, please ensure that the Echo360 link in your course is not hidden.
- EchoVideo Use (Faculty/Staff) – The following vendor-hosted resource is a recommended starting point for all faculty/staff users: Getting Started with Echo360.
- Zoom Account Activation (All Users) – Zoom accounts for all UHCL users should be automatically generated the first time they log into Zoom via go.uhcl.edu.
- Zoom Meetings (Faculty/Staff) - The following vendor- and UHCL-hosted resources are highly recommended.
Other Faculty Resources
Student Resources: Canvas-Specific
Student Resources: Non-Canvas Applications
Need Additional Help?
On behalf of OIT’s Instructional Design and Technology (IDT) team, we hope this tutorial was useful. If you encounter any difficulties or have questions related to this procedure, please contact us via either of the following options:
- Contact our colleagues in OIT’s Support Center to have a help ticket created and assigned to the IDT team. You may contact the Support Center via email (supportcenter@uhcl.edu) or by telephone (281.283.2828).
- Contact the IDT team directly via an email to IDT@uhcl.edu.
Once we receive your inquiry, a member of the IDT team will contact you as quickly as resources permit.