ProctorU Live (EDU Version) - Faculty Information

Summary

ProctorU Live is a live proctoring service that includes a proctored launch and real-time monitoring throughout the entire test session. Faculty and students must schedule exams in advance to ensure ProctorU has enough proctors available.

When reviewing resources on the ProctorU website, always focus on information for the Live+ option, as this is the version supported at UHCL. 

How-To

Task: Setting Up a ProctorU Live Exam

Instructions

1. Create a ProctorU account and download the Guardian Secure Proctoring Browser.

   • We also recommend registering for ProctorU’s “Live+ 101 Training for Instructors.” All this information and many other resources are available on ProctorU’s “Welcome, New Exam Admins & Instructors! Let’s Get Started!” webpage.

2. Schedule your exam in the ProctorU system.

   • ProctorU recommends that you enter an exam into our system at least two weeks prior to the start of the exam window. This gives test-takers enough time to schedule their exam appointment and helps ensure we can plan capacity needs appropriately.

   • Start by logging into your account at go.proctoru.com and use our integrated, step-by-step training experience. Once you’re logged in, just click on the button that says Exam Entry Guide. Alternatively, you can read through our documentation here.

IMPORTANT! When setting up your exam in ProctorU, you will be asked to specify a department:

• BUS faculty should select the “BUS” option
• All non-BUS instructors should select the “General Exam” option

Outcome

Once your exam is scheduled, students will be able to book their appointment and take the exam using the Guardian Browser, with live proctors overseeing the session through ProctorU Live.

Additional Resources

ProctorU wants you to know that they are always available to help!

• Live Chat Support (log into your ProctorU account and click the chat icon)

• Call ProctorU at (855) 772-8678

• Open a Support Ticket

Need Additional Help?

On behalf of OIT’s Instructional Design and Technology (IDT) team, we hope this tutorial was useful. If you encounter any difficulties or have questions related to this procedure, please contact us via either of the following options:

• Contact our colleagues in OIT’s Support Center to have a help ticket created and assigned to the IDT team. You may contact the Support Center via email (supportcenter@uhcl.edu) or by telephone (281.283.2828).
• Contact the IDT team directly via an email to IDT@uhcl.edu.

Once we receive your inquiry, a member of the IDT team will contact you as quickly as resources permit.